Our END-USER SUPPORT offers

End-User Support specialists to conduct your digital transformation

The success of the digital transformation of companies does not only depend on the satisfaction of their customers. It also depends on the satisfaction of their employees, and in particular on the guarantee of an optimal user experience for their IT tools and environment.

Offres Digital Workplace Size Up Consulting

The work environment is now perceived as a key factor of satisfaction and productivity by employees and represents a crucial issue for IT departments. It must enable employees to communicate better, to access all digital tools (office and business applications, intranet, collaborative suite…), and to work efficiently in all circumstances.

A successful END-USER SUPPORT is based on 3 pillars:

An Agile support, accessible 24/7 and adapted to users’ ultra-mobility, with an ATAWAD approach(any time, any where, any device)

Modern, innovative digital paths, integrating cross-channel and user profile differentiation for a personalized experience

Support tailored to business needs, taking into account both application and functional perimeters

The benefits of a high-performance End-User Support

Do you want to set up high-quality user support for your employees? Do you want to stand out with a unique and attractive user experience? As a brand of HELPLINE, the reference in enterprise user experience, we have the necessary expertise to offer your users an experience similar to the one they have in their personal life with consumer brands. This will allow you to:

improve individual and collective efficiency

reduce the gap between service perceived and service delivered

increase employee satisfaction and commitment

reinforce the image of the IT department

optimize IT costs

Our offers around the End-USER SUPPORT

Service Desk

Guarantee the best user experience in IT usage, whatever the service level (N1, N2), to develop user satisfaction and autonomy.

Onsite Support

Intervene with your users when remote resolution is not possible, whatever the size and location of your sites.

Applicative Support

Offer assistance tailored to the criticality of your businesses, thanks to experts who understand their business challenges and master complex application environments.

Profils Digital Workplace Size Up Consulting

End-User Support: our profiles and skills

Do you need reinforcements during your activity peaks? Do you have a project to modernize your infrastructure? Do you want to structure the knowledge within your company? At Size Up Consulting, we have a wide range of profiles to meet your needs:

Service desk technician

Windows, Office 365, Exchange, Teams, LAN/WAN, ITIL

Application and business support analyst

(SAP, HR IS, Purchasing IS, Finance IS, etc.)

IT Asset manager

mastery of MAC / Windows / Linux environments, Active Directory administration, Exchange, Office 365

Workstation Engineer

mastery of MAC / Windows (SCCM) / Linux environments, BitLocker, Windows Defender, Endpoint Protection

System and network administrator/engineer

Cloud (AWS, GCP, Azur), Windows, CITRIX, VMWare, software (Exchange, Archiveone, Powershell), backup (Veeam, Dataprotector), supervision (Centreon Nagios), databases (Sybase, SqlServer, MySql)

Do you have a project?