Our END-USER SUPPORT offers
End-User Support specialists to conduct your digital transformation
The success of the digital transformation of companies does not only depend on the satisfaction of their customers. It also depends on the satisfaction of their employees, and in particular on the guarantee of an optimal user experience for their IT tools and environment.
The work environment is now perceived as a key factor of satisfaction and productivity by employees and represents a crucial issue for IT departments. It must enable employees to communicate better, to access all digital tools (office and business applications, intranet, collaborative suite…), and to work efficiently in all circumstances.
A successful END-USER SUPPORT is based on 3 pillars:
An Agile support, accessible 24/7 and adapted to users’ ultra-mobility, with an ATAWAD approach(any time, any where, any device)
Modern, innovative digital paths, integrating cross-channel and user profile differentiation for a personalized experience
Support tailored to business needs, taking into account both application and functional perimeters
The benefits of a high-performance End-User Support
Do you want to set up high-quality user support for your employees? Do you want to stand out with a unique and attractive user experience? As a brand of HELPLINE, the reference in enterprise user experience, we have the necessary expertise to offer your users an experience similar to the one they have in their personal life with consumer brands. This will allow you to:
improve individual and collective efficiency
reduce the gap between service perceived and service delivered
increase employee satisfaction and commitment
reinforce the image of the IT department
optimize IT costs
Our offers around the End-USER SUPPORT
Service Desk
Guarantee the best user experience in IT usage, whatever the service level (N1, N2), to develop user satisfaction and autonomy.
Onsite Support
Intervene with your users when remote resolution is not possible, whatever the size and location of your sites.
Applicative Support
Offer assistance tailored to the criticality of your businesses, thanks to experts who understand their business challenges and master complex application environments.
End-User Support: our profiles and skills
Do you need reinforcements during your activity peaks? Do you have a project to modernize your infrastructure? Do you want to structure the knowledge within your company? At Size Up Consulting, we have a wide range of profiles to meet your needs:
Windows, Office 365, Exchange, Teams, LAN/WAN, ITIL
(SAP, HR IS, Purchasing IS, Finance IS, etc.)
mastery of MAC / Windows / Linux environments, Active Directory administration, Exchange, Office 365
mastery of MAC / Windows (SCCM) / Linux environments, BitLocker, Windows Defender, Endpoint Protection
Cloud (AWS, GCP, Azur), Windows, CITRIX, VMWare, software (Exchange, Archiveone, Powershell), backup (Veeam, Dataprotector), supervision (Centreon Nagios), databases (Sybase, SqlServer, MySql)
Do you have a project?